FAQs

Simply browse our website, add the macramé items you love to your cart, and proceed to checkout. Follow the on-screen instructions to complete your payment securely.

Yes, but you must act fast. Because our products are handmade to order, please contact us at support@macrya.com within 12 hours of placing your order.

• • If production has not started, we will cancel/modify it for free.

  • If the item is already in production or shipped, we cannot cancel it.

We accept major credit cards (Visa, MasterCard, American Express) and PayPal to ensure secure transactions.

If you simply changed your mind or ordered the wrong size, you (the customer) are responsible for paying the shipping costs to return the item to our workshop in Vietnam.

Once your return is received and inspected at our workshop (usually within 3-5 business days of receipt), we will notify you of the approval or rejection of your refund.

• Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card/PayPal) within 7-10 business days.
• Rejected: If the item is used or damaged by the customer, we reserve the right to deny the refund.

Yes! All our products are carefully handcrafted to ensure uniqueness and high quality.

Yes! If you’d like a personalized or custom-made product, please contact us at support@macrya.com. Custom orders may require extra processing time.

No, we currently only ship within the United States.

Since each item is handmade, the total delivery time is calculated as follows:

• • Production Time: 3-5 business days.

  • Shipping Time: 10-15 business days.

  • Total Wait: Approximately 13-20 business days to arrive at your doorstep in the US.

Yes! We offer Free Standard Shipping on all orders shipped to the United States.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check your order’s status.